Terms and Conditions
Ski Europe Online acts as an agent for fully bonded tour operators, details of which will be made available at the time of booking. As we act as an agent for tour operators you will be bound by the relevant operator’s terms and conditions which will form the basis of your contract with them. Your contract for your holiday is directly with the tour operator involved. Terms and conditions will be forwarded on with your booking confirmation. Ski Europe Online acts only as agent and we have no liability in relation to the package or for the acts or omissions of the tour operator connected with that package. You must check all the details of your holiday with our sales consultant before booking. Any resort excursions, lift passes etc are bought on the understanding that Ski Europe is the agent and not the principle.
All holidays are subject to availability which can change quickly during the busy period of the ski season. We recommend calling Ski Europe Online for the most up to date price and availability during this time. The party leader must be at least 18 years of age and authorised to make the booking on the basis of the booking conditions by all the people named in the booking. The party/group leader accepts and agrees to be bound by the conditions applicable to the booking. This person is also responsible for correct and timely payments for the booking. All prices given verbally by Ski Europe Online staff and by email are subject to reconfirmation at the time of booking and can change at any time before booking. In all instances all documentation will be sent to the party leader. All names and information must be checked when receiving invoices as any administration changes may result in charges from the tour operator. Any changes made to your confirmed holiday must be made in writing. Should you choose to cancel your holiday or any member of the party from your holiday, the party leader must notify us as soon as possible in writing. The applicable cancellation charge will be set out in the booking conditions of the tour operator. All amendments and charges are at the discretion of the tour operator and will be subject to amendment fees in accordance with their terms and conditions.
Cheques should be made payable to 'Ski Europe Trust Account'. Payment can also be made by credit card, although this is subject to a charge of 2%. We do not accept American Express. There is no charge on debit cards. All bookings are subject to a £5 per person booking fee which is payable at the time of booking. This covers the cost of the safe seat guarantee that is issued by the Travel Trust Association. Balances are due 11 weeks before departure.
Prices and website accuracy
Ski Europe Online reserves the right, to occasionally make changes to the information provided on our site, to alter the nature of our site, or to withdraw any or all of the sites services. Holiday details, availability, and prices appearing on this site are not always ‘live’ and are subject to reconfirmation. Prices do not include booking fees, room supplements, flight supplements or late booking fees and ticket on departure charges. Unless otherwise stated prices do not include resort tax, lift pass, ski pass, equipment hire, travel insurance or ski carriage.
Throughout the site we have included links to other sites to provide you with as much helpful and useful information as possible. Please be aware that we do not operate these sites and are therefore not responsible for their content. Our links do not imply endorsement of the content of these sites. Conditions of use of these sites will be different from Ski Europe Online.
Ski Europe Online insists that you have sufficient travel insurance as it is a condition of travel for most of the operators that we deal with. Please check the terms and conditions for the insurance requirements of the operator. Please also read your policy details carefully to ensure that you are fully covered for winter sports. If you still need to buy insurance please use the link to MPI brokers either here or on our website.
Before you go
It is your responsibility to ensure that your passport, visa and health requirements are all up to date for your holiday. Full details on passport applications can be found on www.direct.gov.uk and important information on overseas travel can be found on www.fco.gov.uk
Ski Europe Online is an independent travel agency that is fully bonded with the Travel Trust Association. TTA number U6644. We only work with operators that offer financial protection where they are mostly bonded with ABTA and ATOL. This means that in the unlikely event of their failure, your money is safe as it is being held in a trust account. This third party will assist you to reclaim your payments or repatriate you if you are already abroad. Where the TTA member acts as an organizer, as defined in the Package Travel Regulations, then the money received is held in the trust account until the return date has passed.
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