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Frequently Asked Questions

Below are some of the questions that we get asked throughout the year. If your question still isn’t answered then please just lift the phone and call us on 01350 728869 or pop a little email over to sales@skieuropeonline.co.uk as we will be able to help you


Who are Ski Europe Online?


Ski Europe Online is an independent ski agency that is fully bonded with the Travel Trust Association. Sammi Nisbet owns and manages the business and has over 17 years experience in the industry under her belt. Our objective is to listen to what our clients are looking for in a ski or snowboarding holiday and provide suitable options for them to book. We will also provide impartial and unbiased advice ensuring that they have the best options possible to book the perfect ski holiday. We have access to hundreds of ski holidays throughout the Alps. This then saves you the time and effort of searching through the internet as we will do the searching for you.

How do I make a booking?


Once you have found the property of your choice please either lift the phone and call us to book or click on the enquiry button on the property page.  We will then get back to you as soon as we can. To book we will need the relevant deposit, everyone’s names as per passports and your contact details. We can usually option the property for a couple of days should you need time to speak to all the members of your party. Balances are due 11 weeks before travel.


How do I pay?


Deposits are usually £110 to £150 per person. Deposits are taken up until 11 weeks before departure and after this time we would require full payment. Payment can be made by writing a cheque made payable to Ski Europe Trust Account or we can take credit and debit cards. Credit cards carry a charge of 2% and there is no charge for debit cards. We do not accept American Express. If you pay by cheque we will need a credit card to hold the booking until the cheque clears.


How are you bonded?


Ski Europe Online is an independent travel agency that is fully bonded with the Travel Trust Association. TTA number U6644. We only work with operators that offer financial protection where they are mostly bonded with ABTA and ATOL. This means that in the unlikely event of their failure, your money us safe as it is being held in a trust account. This third party will assist you to reclaim your payments or repatriate you if you are already abroad. Where the TTA member acts as an organizer, as defined in the Package Travel Regulations, then the money received is held in the trust account until the return date has passed.


When will I receive my tickets?


Most of the tour operators are ticketless now so you will receive an itinerary with your pre-departure information that you present at check in with your passport. This is usually sent out 2 weeks before departure.


I need to change a name on a booking?


If you need to make any changes or cancellations to a booking we will require notice of this in writing from you. The appropriate admin fees from the tour operator or airline will then apply. Please see their terms and conditions that you will have received at the time of your booking.


I need to cancel a booking?


If you need to cancel a booking we will need this in writing from you and the relevant cancellation fees from the tour operator will apply.


Can I book ski hire in advance?


Yes, please see the link to the left of our website with Ski Set.


Can I book lift passes and lessons in advance?


Most tour operators will be able to pre book lift passes and lessons in advance so please call for the current prices.


How much is ski carriage?


This varies between airlines and operators but the average price to take a ski or board bag is about £35 per bag.


What is my baggage allowance?


The baggage allowance is usually 20Kg on charter flights but please check your pre departure information. Boot bags are usually included within this allowance


When is check in?


Check in is at least 2 hours before your flight is due to depart. Please allow plenty of time to get through security.

 
When do I pay the resort taxes?


The resort taxes are usually collected by your rep in resort. It is usually between £5 to £10 per person and payable in the local currency.

 

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